Check out the features here: https://sternpinball.com/all-access-leveling-up/
What will the rules be around Free & Discounted Shipping?
Free basic parcel shipping in the continental US or a 50% discount on basic parcel shipping fees for International, Alaska and Hawaii orders excluding oversized and bulky items such as the Stern Pinball Alley Sign, Arcade Pinball Alley Arcade Sign, or pinball machines. Once the benefits are live, sign in with your All-Access Insider account using the link at checkout to access the automatically applied benefits.
When can we schedule the Free Factory Tour?
Tour scheduling will be available in late 2025 on Insider Connected. Tours start in 2026.
Is there going to be a kiosk for Home Leaderboards?
Yes.
How do I show up in gold on the pinball machines?
Make sure your game has been rebooted, then see yourself show up in Gold & experience the new sound when you scan in to play.
What happens when I cancel my subscription?
Home Leaderboards end and become inactive. They can be recovered if you re-activate your subscription. Leaderboard results can still be found in the Play Now..Leaderboards..Past Leaderboards section of the Stern IC app.
Lose access to your Gameroom PRO.
What happens when my card fails on subscription renewal?
We will attempt to charge your card 8 times before cancelling your subscription
What is the return policy on a subscription?
24 hours.
How do I get All-Access?
Go to https://insider.sternpinball.com/account on the website (not the app) and upgrade to All-Access.
What if I already have All-Access?
You are grandfathered in and will continue paying the original $39.99 until further notice
Is the subscription on auto-renewal?
Yes.